FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to get your new favorite shoes to your closet smoothly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your shoes ship, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change a shoe size, update your shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: We want you to find the perfect fit! If your shoes don't fit perfectly or you are not completely satisfied, you can return your unworn, unwashed items in their original shoe box within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or I received the wrong item. What should I do? A: We hold our products to the highest standards, but mishaps can occasionally happen during transit. Please take a quick photo of the shoes and the box showing the issue, and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING

Q: How do I know which size to order? A: All our shoes run true to standard US sizing unless stated otherwise in the specific product description. If you are between sizes, we generally recommend sizing up for boots and heels, or checking the Size Guide available on each product page for exact measurements.

Q: How should I care for my LumoraAvenie shoes? A: Care depends on the material (leather, suede, canvas, etc.). We recommend wiping dirt away with a soft cloth after use and avoiding direct exposure to heavy water or harsh heat. Please check the product description for specific material care guidelines.